Jane Doeson
1675 Division Ave.
Clearwater, FL 33713
(813) 555-2121
e-mail: someone@aol.com
OBJECTIVE
To obtain a work at home position with a professional organization where I can be
creative and utilize my skills as a technical writer/desktop publisher.
PROFILE
- Technical writing (end user manuals, installation/maintenance/repair manuals,
courseware, MS Windows help screens)
- Course development and instruction
- Desktop publishing skills (design/typesetting/illustration), and marketing experience
- Organized, self starter, detail oriented, with excellent communication abilities
- Supervisory background
- Operation, repair, and training of PC, and Macintosh computer systems
- Knowledgeable in wide variety of software applications: Adobe PageMaker, Macromedia
Freehand, Adobe PhotoShop, MS Word, HTML authoring tools, RoboHelp, dBase, EXCEL, various
Internet apps, etc.
EXPERIENCE
1991 - Present COMPANY 1 INC., Homestead, Florida
Widget manufacturer & telecommunications
| Technical Writer |
- Create end user manuals and MS Windows help screens detailing the
installation/maintenance of hardware and software applications designed for Company 1
products.
- Develop procedures and standards for creating technical product bulletins and
installation/maintenance manuals.
- Interface with all departments to acquire needed information for documentation.
- Assist company personnel with learning productive techniques for using computer software
and hardware.
|
1979-1990 COMPANY 2, INC, Hauppauge, New York
International electronics communication company
| Senior Technical Instructor (5/87-5/90)
|
- Developed and presented technical courses designed to train field engineers on
procedures for installing/maintaining computer hardware and software specific to
Information Services, Inc.
- Instructed field engineers on troubleshooting techniques for the repair and maintenance
of computer hardware and software.
- Instructed on the use of test equipment: data analyzers, oscilloscopes, multimeters, and
software diagnostic tools.
- Wrote technical manuals and handbooks detailing installation and repair procedures.
- Designed and presented courses for technical staff, non-technical staff, sales, and
management users.
- Provided evaluation reports and testing of trainees to determine competency level.
- Traveled Europe and U.S. to assemble course development information.
| Accomplishments |
- Promoted to Senior Technical Instructor position.
- Initiated and completed a plan to design and develop all documentation given to
trainees.
|
|
| Repair Line Supervisor (12/83-5/87) |
- Appointed to reorganize and supervise the daily operation of the repair department.
- Implemented necessary changes for increased productivity.
- Hired, trained, and evaluated repair personnel.
- Maintained repair parts inventory.
- Provided management with status and productivity reports.
| Accomplishments |
- Promoted to Technical Instructor position.
- Decreased turnaround time of incoming equipment from two weeks to two days.
- Initiated new inventory control program. Program was accepted for use in other
departments.
- Increased productivity by 40% within 2 months.
|
|
| Senior Repair Technician (12/79-5/83)
|
- Repaired computer systems and peripherals to board and component level by locating
defective parts and replacing them.
| Accomplishments |
- Promoted to Supervisor.
- Increased productivity level of the department by introducing new testing and
troubleshooting methods.
- Promoted from entry-level Technician to Senior Technician.
|
|
EDUCATION
AS - Electronic Engineering
State University of New York
Minor in Psychology
Certificate in Digital Computer Technology
Computer Technical School, 1979
|
